Location

Philippines - Cebu - Cebu City

Key Responsibilities

• Handle inquiries/incident reports coming from clients in both English and Mandarin via phone, email, chat, etc. in accordance with existing processes and guidelines
• Record details of inquiries as tickets and ensures the information is reflected in the system
• Translate inquiries from Mandarin to English and vice versa, and escalates as needed
• Maintain the knowledge base and keeps it organized for future use
• Create reports on weekly/monthly help desk performance
• Analyze relevant data and initiates process improvements in problem areas

Job Requirements

• Graduate of BS Information Technology or a related field
• Substantial work experience in the field of Customer Service
• Great eye to details
• Excellent verbal and written Mandarin and English communication, interpersonal, organization, and multi-tasking skills

Send your comprehensive resume to: talentacquisition@rococoglobaltech.com

For more info visit LinkedIn or Contact Us.

Location

Philippines - Metro Manila - Makati City

Key Responsibilities

A successful Mid-Level Software Developer must have experience in solving tasks in all levels of complexity independently, such as the following:

• Communicate directly with clients to gather requirements
• Present technical solutions
• Create technical design documents
• Demonstrate developed applications periodically

Job Requirements

• Graduate of Computer Science / Engineering, Information Technology, or a related field
• Adept in Android and Web Development languages and frameworks
• Web Development using PHP, HTML, jQuery, Java, Angular, React, Laravel or other similar languages and frameworks
• Considerable familiarity with Mobile Development using native Android, React or other similar languages and frameworks
• Good knowledge in Objective-C or Swift is a plus
• Responsible for deployment in cloud platforms such as Amazon, Google, Azure or other similar platforms
• Substantial experience in Mobile application distribution using Google Play Store or Apple App Store
• In-depth knowledge in MySQL, PostgreSQL, MS SQL, Oracle, or similar databases
• Proficient in server, database, and network administration and troubleshooting
• Strong logical thinking, problem-solving, and analytical skills
• Extensive background in financial industry and technology is a plus
• Proficiency in Japanese language is a plus

Send your comprehensive resume to: talentacquisition@rococoglobaltech.com

For more info visit LinkedIn or Contact Us.