Rococo Philippines - Providing the best IT Services

12. 15, 2020

Mandarin Helpdesk Associate

Location

Philippines - Cebu - Cebu City

Key Responsibilities

  • Handle inquiries/incident reports coming from clients in both English and Mandarin via phone, email, chat, etc. in accordance with existing processes and guidelines
  • Record details of inquiries as tickets and ensures the information is reflected in the system
  • Translate inquiries from Mandarin to English and vice versa, and escalates as needed
  • Maintain the knowledge base and keeps it organized for future use
  • Create reports on weekly/monthly help desk performance
  • Analyze relevant data and initiates process improvements in problem areas

Job Requirements

  • Graduate of BS Information Technology or a related field
  • Substantial work experience in the field of Customer Service
  • Great eye to details
  • Excellent verbal and written Mandarin and English communication, interpersonal, organization, and multi-tasking skills
Send your comprehensive resume to: talentacquisition@rococoglobaltech.com
For more info visit LinkedIn or Contact Us.

10. 02, 2020

Mid-Level Software Developer

Location

Philippines - Metro Manila - Makati City

Key Responsibilities

A successful Mid-Level Software Developer must have experience in solving tasks in all levels of complexity independently, such as the following:

  • Communicate directly with clients to gather requirements
  • Present technical solutions
  • Create technical design documents
  • Demonstrate developed applications periodically

Job Requirements

  • Graduate of Computer Science / Engineering, Information Technology, or a related field
  • Adept in Android and Web Development languages and frameworks
  • Web Development using PHP, HTML, jQuery, Java, Angular, React, Laravel or other similar languages and frameworks
  • Considerable familiarity with Mobile Development using native Android, React or other similar languages and frameworks
  • Good knowledge in Objective-C or Swift is a plus
  • Responsible for deployment in cloud platforms such as Amazon, Google, Azure or other similar platforms
  • Substantial experience in Mobile application distribution using Google Play Store or Apple App Store
  • In-depth knowledge in MySQL, PostgreSQL, MS SQL, Oracle, or similar databases
  • Proficient in server, database, and network administration and troubleshooting
  • Strong logical thinking, problem-solving, and analytical skills
  • Extensive background in financial industry and technology is a plus
  • Proficiency in Japanese language is a plus
Send your comprehensive resume to: talentacquisition@rococoglobaltech.com
For more info visit LinkedIn or Contact Us.


お問い合わせ

セブ支社

(+63-32) 236-3580

マニラ本社

(+63-2) 8836-0655

セブ支社

Level 14, Cebu IT Tower, Archbishop Reyes Avenue Cebu Business Park, Barrio Luz, Cebu City 6000 Philippines

マニラ本社

14th Floor, Tower 1, The Enterprise Center, 6766 Ayala Ave. cor. Paseo de Roxas, Makati City, Metro Manila, 1200, Philippines