Rococo Philippines - Providing the best IT Services

2. 22, 2021

Bilingual Japanese Helpdesk Associate

Location

Philippines - Cebu - Cebu City

Key Responsibilities

  • Handle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
  • Record details of inquiries as tickets and ensures the information is reflected in the system
  • Translate inquiries from Japanese to English and vice versa, and escalates as needed
  • Maintain the knowledge base and keeps it organized for future use
  • Create reports on weekly/monthly help desk performance
  • Analyze relevant data and initiates process improvements in problem areas

Job Requirements

  • Graduate of BS Information Technology or a related field
  • Certified Japanese Language Proficiency Test (JLPT) N4, N3, N2 passer
  • Substantial work experience as Japanese Translator and Customer Service
  • Great eye to details
  • Excellent verbal and written communication, interpersonal, organization, and multi-tasking skills
Send your comprehensive resume to: talentacquisition@rococoglobaltech.com
For more info visit LinkedIn or Contact Us.

2. 22, 2021

IT Network and Infrastructure Manager

Location

Philippines - Cebu - Cebu City

Key Responsibilities

A successful IT Network and Infrastructure Manager must have the ability to manage the overall IT Network & Infrastructure Department and must have experience such as the following:

  • Develop and implement Network and System Security protocols
  • Roll out new Network and System updates, Software and Hardware installation that may affect operations
  • Perform testing for developed modules
  • Strategize plans and collaborate with the client's site wide network and system

Job Requirements

  • Graduate of Computer Science/Engineering, Information Technology, or a related field
  • Minimum 5-10 years of experience as an IT Network and Infrastructure Manager
  • Extensive background in Network Administration, Systems Administration Support, Infrastructure, Anti-virus, SharePoint Migration, CISCO Networking, Troubleshooting
  • Adept at technologies such as Microsoft 365 with storage area networks, WAN acceleration, virtualization, firewalls, routers and more
  • Excellent Management Skills to effectively oversee the department
  • Strong logical thinking, problem-solving, and analytical skills
  • Highly focused attention to detail
  • Effective verbal communication skills
  • Proficiency in Japanese language is a plus
Send your comprehensive resume to: talentacquisition@rococoglobaltech.com
For more info visit LinkedIn or Contact Us.

2. 09, 2021

Japanese Language Teacher

Location

Philippines - Cebu - Cebu City

Key Responsibilities

A successful Japanese Language Teacher must be fluently bilingual in Japanese and English, be able to read, write, speak and translate both languages, and be familiar with each culture, who can interact with executives, managers and associates in both English and Japanese while thriving in a team environment.

Job Requirements

  • Bachelor’s Degree in International Studies Major in Japanese Language and Studies or a related field
  • Certified Japanese Language Proficiency Test (JLPT N2) passer
  • Substantial work experience as Japanese Language Teacher
  • Solid knowledge of teaching procedures (N5, N4, N3 Levels)
  • Proficient with Office Management Software like MS Office (Excel and Word, PowerPoint etc.)
  • Strong organization skills with a problem-solving perspective and attitude
  • Must be detail oriented and possess a strong sense of urgency, ability to maintain confidential information and display good judgment is important
  • Must exhibit a high degree of professionalism in appearance, conduct, and attitude
  • Possess strong verbal and written communication, interpersonal, organization, and multi-tasking skills

Other Functions

  • Interpret for guests, suppliers, and others in meetings.
  • Interpret departmental meetings to discuss technical issues in the office and translate minutes of the meeting when necessary.
  • Translate and interpret daily activities such as e-mails, letters, and other information when necessary.
Send your comprehensive resume to: talentacquisition@rococoglobaltech.com
For more info visit LinkedIn or Contact Us.

2. 05, 2021

Junior Software Developer

Location

Philippines - Cebu - Cebu City

Key Responsibilities

A successful Junior Software Developer must have the ability to work in a team and must have experience such as the following:
  • Develop, deploy and support Web and Mobile application systems.
  • Research and develop tasks for future support functions.
  • Perform testing for developed modules.
  • Communicate with project leaders for technical requirements.

Job Requirements

  • Graduate of Computer Science/Engineering, Information Technology, or a related field
  • Minimum 2-3 years of Software Development experience
  • Adept in Android and Web Development languages and frameworks
  • Substantial experience in Web Development using PHP, HTML, jQuery, Java, React, Laravel or other similar languages and frameworks
  • Considerable familiarity with Mobile Development using native Android, React or other similar languages and frameworks
  • In-depth knowledge in MySQL, PostgreSQL or similar databases
  • Responsible for deployment in cloud platforms such as Amazon, Google, Azure or other similar platforms
  • Comprehensive knowledge in server and database administration and troubleshooting
  • Strong logical thinking, problem-solving and analytical skills
  • Extensive background in financial industry and technology is a plus
  • Proficiency in Japanese language is a plus
Send your comprehensive resume to: talentacquisition@rococoglobaltech.com
For more info visit LinkedIn or Contact Us.


12. 15, 2020

Bilingual Mandarin Helpdesk Associate

Location

Philippines - Cebu - Cebu City

Key Responsibilities

  • Handle inquiries/incident reports coming from clients in both English and Mandarin via phone, email, chat, etc. in accordance with existing processes and guidelines
  • Record details of inquiries as tickets and ensures the information is reflected in the system
  • Translate inquiries from Mandarin to English and vice versa, and escalates as needed
  • Maintain the knowledge base and keeps it organized for future use
  • Create reports on weekly/monthly help desk performance
  • Analyze relevant data and initiates process improvements in problem areas

Job Requirements

  • Graduate of BS Information Technology or a related field
  • Substantial work experience in the field of Customer Service
  • Great eye to details
  • Excellent verbal and written Mandarin and English communication, interpersonal, organization, and multi-tasking skills
Send your comprehensive resume to: talentacquisition@rococoglobaltech.com
For more info visit LinkedIn or Contact Us.

お問い合わせ

セブ支社

(+63-32) 236-3580

マニラ本社

(+63-2) 8836-0655

セブ支社

Level 14, Cebu IT Tower, Archbishop Reyes Avenue Cebu Business Park, Barrio Luz, Cebu City 6000 Philippines

マニラ本社

14th Floor, Tower 1, The Enterprise Center, 6766 Ayala Ave. cor. Paseo de Roxas, Makati City, Metro Manila, 1200, Philippines